Shipping policy

PawFresh — Shipping Policy

Last updated: September 25, 2026

At PawFresh, we work to process and deliver your order as quickly and simply as possible. This Shipping Policy explains how your order is processed and delivered.

1. Order processing

All orders are processed within 1 to 3 business days after your purchase is successfully placed.

Orders are not processed or shipped on weekends or holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information, when available.

Please note that order processing time is separate from shipping transit time.

2. Shipping time

After your order is processed, delivery usually takes up to 9 business days.

The total estimated delivery time is therefore 1 to 3 business days for processing + up to 9 business days for shipping, so your order may take approximately 1 to 12 business days from the date of purchase.

Delivery times are estimates and may vary depending on the destination, the carrier, local delivery services, weather, holidays or other circumstances beyond our reasonable control.

3. Shipping availability

Shipping availability may vary by destination. Some locations may not be eligible for delivery due to carrier restrictions or other logistical limitations.

If we cannot ship an order to the address provided, we will contact you to offer a suitable solution, which may include cancellation and a refund, where applicable.

4. Shipping costs

We currently offer free shipping on eligible PawFresh orders.

Any applicable shipping cost will be clearly shown at checkout before you complete your purchase.

5. Tracking information

Once your order has shipped, we will send a shipping confirmation email to the email address provided at checkout.

Tracking information may take some time to activate after the package is handed to the carrier. If tracking doesn't show movement right away, it doesn't necessarily mean your package is lost or delayed.

6. Shipping delays

Although we work to meet estimated delivery times, delays can occasionally happen due to circumstances beyond our reasonable control, including:

  • Carrier delays.
  • Severe weather.
  • Holidays.
  • Natural disasters.
  • Transportation disruptions.
  • Incorrect or incomplete shipping information.
  • Local delivery delays.
  • Other unforeseen circumstances.

If we cannot ship your order within the time promised at purchase, we will provide the notices and options required by applicable law.

7. Incorrect shipping information

Please make sure your shipping information is accurate and complete before placing your order. If you entered an incorrect or incomplete address, contact us as soon as possible at paawfresh@outlook.com.

We will make reasonable efforts to help if the order has not shipped yet. Once the order has shipped, we may not be able to change the delivery address.

8. Lost or damaged packages

If your package appears to be lost or arrives damaged, contact us at paawfresh@outlook.com. Include your order number and, where applicable, photos showing any visible damage.

We will review the situation and provide the appropriate instructions or assistance.

9. Undeliverable or returned packages

If a package is returned to us because the shipping address provided at checkout was incorrect or incomplete, contact us at paawfresh@outlook.com.

Additional shipping charges may apply if you ask us to reship the package, unless applicable law states otherwise.

10. Contact us

If you have any questions about your order or its shipping, contact us at:
PawFresh
Email: paawfresh@outlook.com

Whenever possible, include your order number so we can help you more efficiently.